1 Hide Market,
Freephone: 0800 121 4511
Tel: 0117 954 3990
Getting in touch
We are currently running an appointment-only service.
To make an appointment, please:
- Call 0117 954 3990 or 0800 121 4511
- Or email firstname.lastname@example.org
Our lines are open Monday - Friday 9:30am - 5:00pm except for bank holidays and Christmas closure.
All initial calls will be handled by our phone reception staff members. They will find out how we can help, take your contact information and record any other relevant details. They will then book your first appointment with our trained debt and benefits advisers.
We can offer an interpreting service during a call if required.
To keep our staff and clients safe all face-to-face appointments will continue to follow social distancing guidelines. Masks and visors are recommended and are available in our reception area. We have well-ventilated private rooms, each with protective screens in place.
We are happy to take referrals so if you would like to refer someone please call or email our team using the contact details above.
For existing clients
You can contact your adviser using their email address or the telephone number included in their email signature, found at the bottom of all correspondence emails. You can also contact us using the details above and we can put you in touch.
What we can help with
Please take a look at our help page here to see how we can help you.
Our office is fully wheelchair accessible, with a ramp and an electronically operated push pad for the door. Disabled toilet facilities are available. Home visits can also be offered based on client needs as necessary. Interpreting services can be arranged for all appointments and some of our factsheets and signs can be provided in another language, please ask if you would like more details. For clients who are hard of hearing, we can use communication support through ‘Action for Hearing Loss’ or arrange for sign language interpreters, lipspeakers or note takers.
Please ring 07964565041 to speak to our CEO, Anna Brown.