Contact Us

Talking Money,
1 Hide Market,
West Street,
St Philips,

Freephone: 0800 121 4511

Tel: 0117 954 3990
Fax: 0117 954 3992

I need help with benefits or managing my money

Unfortunately, Talking Money are not currently able to offer any benefits advice or casework to referrals or walk ins. As soon as this changes this website will be updated.

Debt Advice Drop In

Update 23.03.20 - Due to coronavirus drop in is now closed until further notice, if you need help please call our phone line on 0117 954 3990 or contact

Monday 9:30 a.m. – 4:00 p.m.

Thursday 9:30 a.m. – 4:00 p.m.

Friday 9:30 a.m. – 4:00 p.m.

(Subject to availability)

For existing clients and pre-booked appointments

Update 23.03.20 - Due to coronavirus all appointments will now take place over the phone until further notice.

Tuesday 9:30 a.m. – 5:00 p.m.

Our telephone lines are open 9:30 a.m. – 5:00 p.m. Monday, Tuesday, Thursday and Friday, except bank holidays and Christmas closure.

I live in South Gloucestershire and need help:
Kingswood Civic Centre
High Street
BS15 4AR
Thursday 9.30 a.m. – 12.30 p.m.

Yate One Stop Shop
Kennedy Way
BS37 4DQ
Thursday 1.00 p.m. – 4.00 p.m. (3 pre-bookable appointment every other week)

Please call Talking Money on 0117 354 3990 to book.

Debt Advice

Staple Hill
Staple Hill library
Broad Street
BS16 5LS
Tuesday 1.00 p.m. – 4.00 p.m. (bookable appointments only)

Please call Talking Money on 0117 354 3990 to book.

Bus Information

The following buses come down Old Market or West Street:

6, 7, 13, 24, 35, 36, 37, 42, 42A, 43, 44, 45, 48, 48, 49

Click here for First Bus’s journey planner


Available at Gardiner Haskins off Midland Road, click here for Gardiner Haskins Map, also Cabot Circus Car Park at the end of the M32 off Newfoundland Street, click here for Cabot Circus Map , and Trinity Community Arts car park, click here for Trinity Community Arts Map.There is limited meter parking in West Street for up to two hours; under special circumstances we may be able to provide a space in the Hide Market car park.


Talking Money is committed to making our services accessible to all.

Our office is fully wheelchair accessible, with a ramp and an electronically-operated push pad for the door, a reduced height section of the reception desk and disabled toilet facilities.

Some of our leaflets and signs are available in Polish and Somali. We subscribe to a telephone language interpretation service and can also arrange interpreters through Bristol City Council.

For clients with hearing loss, we can use sign language interpreters, lip speakers, note takers or other communication support available from local organisations. There is also a digital hearing loop available in reception. Service dogs are welcome.

Press enquiries

Please ring 0117 954 3990 to speak to Justine Tatt