My role is Debt Advice Quality Manager for the Money Advice West Partnership. Talking Money is the Lead Partner so I work with all 7 of the agencies in the partnership, supporting them to attain and maintain the highest level of quality in provision of debt advice to our clients. The role is varied and challenging with the objective of meeting our client’s needs for accurate and appropriate, legally correct advice, within the constraints of a diverse partnership and, as is ever the case with any project, within limited time and resources. I haven’t always worked in this sector, my previous career was as a project manager in publishing, producing everything from Map and Atlases to books and kits on Feng Shui and everything in between – an entirely different and commercial environment but ask me to choose which I prefer and it’s a no-brainer! The valuable work that debt advisers do – alongside benefit case workers, administrators and volunteers – can never be underestimated; they change people’s lives for the better and I can’t think of another sector where people work harder to make those changes.