Vacancies

Update

Due to unforeseen circumstances and as a result of coronavirus, we are suspending all of our recruitment until further notice. We apologise for any inconvenience and advise all current and potential applicants to regularly check the website and Voscur for updates.

Money Advice Caseworker

Salary: SCP 19 – 25 (£24,499 - £28,785)

Hours: Flexible

Location: Bristol

Contract Details: 1 year fixed term

Details of Role:

The delivery of specialist money advice and casework, and contributing to Talking Money’s wider mission of empowering and enabling people to tackle financial challenges through advice, financial education and support.

  • To deliver specialist* money advice for clients in debt, at Talking Money’s offices, face-to-face, over the phone or online, at outreach sessions, or by means of home visits.
  • To provide negotiation, advocacy and support for clients where appropriate (e.g. with creditors, at court hearings etc).
  • To work with other teams at Talking Money and external organisations to provide a holistic service to clients in benefits, energy and financial capability.
  • To maintain full and accurate case records and statistical monitoring and evaluation information, using agreed methods, process and software systems.
  • To understand and meet the requirements of a variety of funding contracts, e.g. through negotiated individual targets or specific projects.
  • To participate in the delivery of office- and outreach-based advice, including home visits on occasion.
  • To provide individual or group supervision for students and/or volunteers where capacity permits, with support from the leadership team and wider staff team.
  • To attend appropriate training courses and conferences.
  • To keep up to date with relevant legislation, policies and practices – this may include developing a specific area of expertise and acting as a resource for the wider staff team (e.g. Disability Benefits, Housing Law).
  • To represent Talking Money at appropriate forums and meetings, liaising with partner agencies and other service providers in the area.
  • To contribute to (or lead on) specific tasks (these will be taken into account when determining weekly targets) – e.g.delivering training sessions on debt advice to partner agencies, running financial capability or income maximisation workshops for service users or client-facing workers, providing income maximisation and/or financial capability support to service users linked to their specialist debt advice.
  • To promote service user empowerment by informing and supporting them to use self-help delivery channels, such as working with volunteers to access digital self-help methods in relation to debt etc.
  • To work as an effective member of the Talking Money team, giving and receiving support, working co-operatively and attending meetings.
  • To work at all times within Talking Money’s policies and procedures, including those within the Staff Handbook, and supporting documentation.
  • To abide by health and safety guidelines and share responsibility for the safety of yourself and colleagues.
  • To undertake other reasonable tasks as required to ensure compliance with funding agreements/contracts and to assist in the running of the service.
  • *Specialist debt advice - in accordance with agreed Quality Mark standards for debt advice.

This position is subject to DBS clearance.

How to Apply:

To apply for the role please fill in the Application Form AND Equal Opportunities Form and email them to recruitment@talkingmoney.org.uk.

If you prefer you can post the forms to: Talking Money, 1 Hide Market, West Street, Bristol, BS2 0BH.

Further information can be found in the Job Description and Person Specification.

RECRUITMENT CURRENTLY SUSPENDED

Reception Administrator (part time)

Salary: SCP 4 £18,426 (pro rata for p/t)

Hours: Part time 22.5 hours - days and times to be negotiated

Location: Bristol

Contract Details: 1 year fixed term

Details of Role:

Talking Money is recruiting a reception administrator who will provide a welcoming
first point of contact for all enquiries to the service, including those
seeking help with their money worries in person, by telephone and email.

The role is set within a fast-paced, busy reception and aims to
deliver a smooth access to the service, undertaking various reception and
administrative duties to a high standard.

The role is very varied and requires proactive and reactive
administrative assistance in various forms including welcoming clients,
answering calls, processing referrals, data entry, scanning and
photocopying.

How to Apply:

To apply for the role please fill in the Application Form AND Equal Opportunities Form and email them to recruitment@talkingmoney.org.uk.

If you prefer you can post the forms to: Talking Money, 1 Hide Market, West Street, Bristol, BS2 0BH.

Further information can be found in the Job Description and Person Specification.

RECRUITMENT CURRENTLY SUSPENDED