Benefits advice

If you need help with sorting out or checking your benefits, you can contact us for advice. All our advice is free, independent and confidential.

About our benefits advice service

Our benefits advice service is delivered by our Financial Inclusion team, which consists of Financial Inclusion Officers, an Income Maximisation Officer and a Benefits Advice Caseworker. The team has been shortlisted for many awards including Best Financial Capability Project 2016 from the Institute of Money Advisers. The major funders for this service are the British Gas Energy Trust, Solon South West Housing Association, and Bristol and Wessex Water.

British Gas Energy Trust logo  Solon Logo  Wessex Water Blue Green

How our Financial Inclusion team can help

Our Financial Inclusion team works with clients 1:1 and in group settings to deliver benefits advice, maximise income and improve confidence in managing money. You can contact the team for free advice and support if you need help with your benefits, including Tax Credits, Housing Benefit and Disability Benefits. They can also help identify benefits you don’t currently receive to increase your income or do a calculation to find out if you would be better-off going into work.

How do I access benefits advice or advice about maximising my income?

Please click here for our accessibility statement

Online advice:
PLEASE NOTE: we are currently only taking debt queries – click here to request advice.

Telephone advice:
Please call 0800 121 4511 or 0117 954 3990 between 9.30 a.m. to 5 p.m. on weekdays and an adviser will call you back.

Face to face:
We offer a face to face advice service at our office and various outreach locations. If you require a face to face appointment please telephone the office to arrange this.

In order for us to give you the best advice please bring any paperwork relating to your benefits and proof of your income. Please be aware that our adviser capacity is limited and it may not be possible to see you straight away. Please click here for our office address and opening hours

The Financial Inclusion team can deliver workshops to pre-existing groups on all areas of benefits including welfare reform to help people understand the changes and maximise their income. To book a workshop for your service users please call 0800 121 4511 or 0117 954 3990 and ask for the team.

Make a referral:
We are currently closed for referrals.


Talking Money welcomes feedback in order to help us improve our services. We therefore ask you to complete a short feedback survey after you have contact with us. If you are not happy with any aspect of the service you have received, please let us know using our complaints form Our full Complaints Policy and Procedure can be downloaded here.

Our funders