How can we help?

We provide free, independent, specialist money advice to individuals and their families. This includes debt, energy debt, benefits and income maximisation advice.

We are currently running an appointment-only service and the best way to contact us is by phone or email.

Due to decreased staffing and capacity, we will be temporarily reducing our phone line service. To speak to us you can call Tuesday morning from 9:30am to 12:30pm and Wednesday afternoon 1:30pm to 5:00pm, or email any time. We are currently able to offer advice for emergency debt issues only.

For information on other advice agencies that might be able to help please look here.

Call 0117 954 3990 or 0800 121 4511

Or email

We are able to provide a third party translator

To keep our staff and clients safe all face-to-face appointments will continue to follow social distancing guidelines. Masks and visors are recommended and are available in our reception area. We have well-ventilated private rooms and protective screens are available to use if requested.

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Phone line opening hours

Monday Phone lines temporarily closed
Tuesday Phone lines open 09:30 – 12:30
Wednesday Phone lines open 13:30 – 17:00
Thursday Phone lines temporarily closed
Friday Phone lines temporarily closed

If you would like to access our service please call our advice number on 0117 954 3990 or 0800 121 4511, or email

Real Stories

Nicola 1


“I was introduced to Yvonne – she would be the one to change my finances forever… I am still debt free almost ten years on!”

Emlyn and Kathleen 2

Emlyn and Kathleen

“Nick is a hero to us. He comes over and immediately puts you at ease. He knows exactly what to say and is so knowledgeable.”

Ross 3


“Talking money made a huge difference to me especially in what were very trying times. Without their help I wouldn’t be in the position I am now – the start of a promising conservation career. I am eternally grateful.”